Frequently Asked Questions
Clear answers for browsing, selling, offers, auctions, payments, verification, privacy, and platform safety.
Frequently Asked Questions
How much does it cost to use Hocuwa?
Visitors can browse listings for free. Membership and transaction fees are configured by the platform owner.
How do I post a listing?
Create an account, choose your category, enter listing details, upload media, select a pricing type, and submit the listing. If moderation is enabled, admin approval happens before it goes live.
Can I edit or remove a listing?
Yes. Sellers can edit active listings from their dashboard at any time.
What listing types are available?
Fixed price, open to offers, and timed auction listings.
How are payments handled?
Hocuwa uses a secure Stripe checkout. On each completed sale, a Final Value Fee, a fixed Transaction Fee, and a Marketplace Service Fee are deducted from the seller's payout - the exact amounts depend on the seller's plan and are itemised before checkout. Full transaction history is available in your dashboard.
Can I buy from or sell to another country?
Not yet. Hocuwa currently only supports transactions where the buyer and seller are in the same country. Cross-border trading is planned for a future upgrade.
How do I report a person or listing?
Use the report icon on any listing, or contact support directly. Admins can review reports, remove listings, suspend users, or issue refunds.
How does verification work?
Users upload ID or business documents. Admin reviews the documents, and approved users receive a verified badge.
What happens when I make an offer?
The seller can accept, reject, or counter. Offers auto-expire after 48 hours if unanswered.